Frequently Asked Questions

Find answers to common questions about using VendHype, from account setup to buying, selling, payments, shipping, and more.

Popular Questions
Quick answers to our most frequently asked questions

How do I create a seller account?

Go to your profile settings and select "Become a Seller". Complete the verification process by providing the required information.

What payment methods are accepted?

VendHype offers region-specific payment options including mobile money in African countries and credit cards, PayPal internationally.

How does buyer protection work?

Your payment is held in escrow until you confirm receipt of your item in the described condition.

How do I track my order?

View your purchase history in your account dashboard. Click on the order to see tracking information.

What if I need to return an item?

Contact the seller directly within 7 days of receiving the item. If the seller declines, you can escalate to a dispute.

How do seller fees work?

Sellers pay a 5% commission on successful sales, plus any applicable payment processing fees.

Returns & Refunds

Understanding the return process between buyers and sellers on VendHype

Still Have Questions?
Our support team is here to help you

If you couldn't find the answers you're looking for, our support team is available to assist you with any queries or concerns.