Delivery Information

Everything you need to know about receiving your VendHype purchases.

Delivery Options

Standard Delivery
Most common delivery option
  • β€’Delivered to your address
  • β€’City delivery: Typically 1-3 days
  • β€’National delivery: Typically 3-7 days
  • β€’International: Typically 7-21 days
  • β€’Tracking available for most shipments
Express Delivery
Faster shipping option
  • β€’Available from select sellers
  • β€’City delivery: Same day - next day
  • β€’National delivery: 1-3 days
  • β€’Usually includes tracking
  • β€’Higher cost than standard delivery
Local Pickup
Collect directly from seller
  • β€’Collect from the seller's location
  • β€’Often free (no delivery fee)
  • β€’Flexible collection times arranged with seller
  • β€’Opportunity to inspect item before accepting
  • β€’Available for local transactions only

Tracking Your Order

How to Track Your Package

1

Go to Your Orders

Visit your account dashboard and navigate to "My Orders"

2

Select Your Order

Find the order you want to track and open the detail page

3

View Tracking Information

Once the seller ships your order and provides tracking info, you'll see the tracking number and a link to follow your package

4

Track External Link

Click the tracking link to be redirected to the carrier's website for detailed tracking information

Understanding Tracking Statuses

Order Confirmed

Your order has been received and payment confirmed

Processing

Seller is preparing your item for shipment

Shipped

Your package has been handed to the courier

In Transit

Your package is on its way to your location

Out for Delivery

Your package is on a vehicle for final delivery

Delivered

Your package has been delivered to the destination

Estimated Delivery Times

πŸ‡³πŸ‡¬ Nigeria
  • Within Lagos:1-2 days
  • Major cities:2-5 days
  • Other areas:4-10 days
πŸ‡°πŸ‡ͺ Kenya
  • Within Nairobi:1-2 days
  • Major cities:2-4 days
  • Other areas:3-8 days
πŸ‡ΏπŸ‡¦ South Africa
  • Within Johannesburg/Cape Town:1-3 days
  • Between major cities:2-5 days
  • Rural areas:5-10 days
🌍 Other African Countries
  • Ghana (major cities):2-6 days
  • Tanzania (major cities):2-7 days
  • Cameroon (major cities):3-8 days

International Shipping

International shipping times between VendHype's 9 countries of operation:

OriginDestinationTypical Delivery Time
UK/EuropeNorth America7-14 days
UK/EuropeAfrica10-21 days
North AmericaAfrica12-25 days
African CountriesOther African Countries7-18 days

Note: International shipping may be subject to customs clearance times, which can add additional days to delivery estimates. Customs procedures vary by country.

Important Delivery Information

Delivery Confirmation

Most deliveries require confirmation of receipt, either by:

  • β€’Signature upon delivery
  • β€’Photo confirmation (for contactless delivery)
  • β€’Delivery to a secure pickup point

Once your item is delivered, you'll need to confirm receipt in your VendHype account to complete the transaction.

Delivery Issues

If you encounter any of these common delivery issues:

  • β€’Package marked as delivered but not received
  • β€’Damaged packaging
  • β€’Significant delivery delay
  • β€’Incorrect or incomplete order

Frequently Asked Questions

What happens if I'm not home for delivery?

Delivery procedures vary by shipping carrier and country:

  • β€’Most carriers will leave a notice and attempt delivery again on the next business day
  • β€’Some may leave your package in a secure location if you've provided delivery instructions
  • β€’For high-value items, a signature is typically required and the package will be returned to a local depot for collection

You can often provide delivery instructions when placing your order or through the carrier's tracking page.

How do I track international orders?

International orders typically have two tracking numbers:

  • β€’Origin country tracking number (provided initially)
  • β€’Destination country tracking number (provided once the package arrives at destination customs)

Both tracking numbers will be available in your order details. For international shipments, you may need to check both the origin carrier's website and your local postal service website.

What if my delivery is delayed?

If your delivery is taking longer than the estimated delivery time:

  1. Check the tracking information for status updates
  2. Contact the seller through the VendHype messaging system
  3. If there's no response from the seller within 48 hours, contact our customer support

Remember that delivery estimates are just thatβ€”estimates. Weather, customs delays, and carrier issues can occasionally cause delays beyond anyone's control.

How are delivery fees calculated?

On VendHype, delivery fees are set by individual sellers based on:

  • β€’Shipping distance (city, national, or international)
  • β€’Package weight and dimensions
  • β€’Shipping carrier and service selected
  • β€’Any special handling requirements

Delivery fees are always displayed clearly before you complete your purchase. Some sellers offer free shipping, especially for higher-value items.