Delivery Information
Everything you need to know about receiving your VendHype purchases.
Delivery Options
- •Delivered to your address
- •City delivery: Typically 1-3 days
- •National delivery: Typically 3-7 days
- •International: Typically 7-21 days
- •Tracking available for most shipments
- •Available from select sellers
- •City delivery: Same day - next day
- •National delivery: 1-3 days
- •Usually includes tracking
- •Higher cost than standard delivery
- •Collect from the seller's location
- •Often free (no delivery fee)
- •Flexible collection times arranged with seller
- •Opportunity to inspect item before accepting
- •Available for local transactions only
Tracking Your Order
How to Track Your Package
Go to Your Orders
Visit your account dashboard and navigate to "My Orders"
Select Your Order
Find the order you want to track and open the detail page
View Tracking Information
Once the seller ships your order and provides tracking info, you'll see the tracking number and a link to follow your package
Track External Link
Click the tracking link to be redirected to the carrier's website for detailed tracking information
Understanding Tracking Statuses
Order Confirmed
Your order has been received and payment confirmed
Processing
Seller is preparing your item for shipment
Shipped
Your package has been handed to the courier
In Transit
Your package is on its way to your location
Out for Delivery
Your package is on a vehicle for final delivery
Delivered
Your package has been delivered to the destination
Estimated Delivery Times
Delivery times are estimates only
- Within Lagos:1-2 days
- Major cities:2-5 days
- Other areas:4-10 days
- Within Nairobi:1-2 days
- Major cities:2-4 days
- Other areas:3-8 days
- Within Johannesburg/Cape Town:1-3 days
- Between major cities:2-5 days
- Rural areas:5-10 days
- Ghana (major cities):2-6 days
- Tanzania (major cities):2-7 days
- Cameroon (major cities):3-8 days
International Shipping
International shipping times between VendHype's 9 countries of operation:
| Origin | Destination | Typical Delivery Time |
|---|---|---|
| UK/Europe | North America | 7-14 days |
| UK/Europe | Africa | 10-21 days |
| North America | Africa | 12-25 days |
| African Countries | Other African Countries | 7-18 days |
Note: International shipping may be subject to customs clearance times, which can add additional days to delivery estimates. Customs procedures vary by country.
Important Delivery Information
Most deliveries require confirmation of receipt, either by:
- •Signature upon delivery
- •Photo confirmation (for contactless delivery)
- •Delivery to a secure pickup point
Once your item is delivered, you'll need to confirm receipt in your VendHype account to complete the transaction.
If you encounter any of these common delivery issues:
- •Package marked as delivered but not received
- •Damaged packaging
- •Significant delivery delay
- •Incorrect or incomplete order
Protected Delivery
Frequently Asked Questions
Delivery procedures vary by shipping carrier and country:
- •Most carriers will leave a notice and attempt delivery again on the next business day
- •Some may leave your package in a secure location if you've provided delivery instructions
- •For high-value items, a signature is typically required and the package will be returned to a local depot for collection
You can often provide delivery instructions when placing your order or through the carrier's tracking page.
International orders typically have two tracking numbers:
- •Origin country tracking number (provided initially)
- •Destination country tracking number (provided once the package arrives at destination customs)
Both tracking numbers will be available in your order details. For international shipments, you may need to check both the origin carrier's website and your local postal service website.
If your delivery is taking longer than the estimated delivery time:
- Check the tracking information for status updates
- Contact the seller through the VendHype messaging system
- If there's no response from the seller within 48 hours, contact our customer support
Remember that delivery estimates are just that—estimates. Weather, customs delays, and carrier issues can occasionally cause delays beyond anyone's control.
On VendHype, delivery fees are set by individual sellers based on:
- •Shipping distance (city, national, or international)
- •Package weight and dimensions
- •Shipping carrier and service selected
- •Any special handling requirements
Delivery fees are always displayed clearly before you complete your purchase. Some sellers offer free shipping, especially for higher-value items.